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- Jamie Dimon said AI will affect almost every job, application and process at JPMorgan Chase.
- In his annual letter, the CEO said the adoption of AI should move faster than previous technological changes such as electricity and the Internet.
Jamie Dimon is often uncomfortable with language in his annual newsletters, hence his recent comments artificial intelligence stand out.
In JPMorgan Chase’s 2025 annual report, printed on April 6, Dimon said AI will reshape banking in a big way, reaching “every function, function and process” across the company. He said the pace of adoption could be faster than previous technology changes, including electricity and the Internet, which took decades to spread economically.
Dimon puts AI at the center of banking
The message from the largest US bank was direct. AI is no longer treated as a side project or future-oriented experiment. Dimon pitched it as something that will affect customer-facing functions, internal processes, controls, decision-making and employee tools across the organization. In the long run, he wrote, it should have “great benefits for productivity.”
This statement is important because the big banks tend to move cautiously in explaining the changes in the service. When JPMorgan makes this public statement about AI reaching almost every aspect of the business, it shows that deployment is moving beyond selective pilots and into mainstream systems.
Faster than previous changes in technology, it’s disruptive
Dimon’s comparison to electricity and the Internet was startling, if the tone was off-putting. He acknowledged the magnitude of the changes while also realizing how quickly they could be achieved. The combination raises two questions at once. Where will productivity first appear, and what jobs will be replaced or disappear along the way.
Meanwhile, JPMorgan is successfully positioning AI as a tool for enabling and transforming businesses. This is a message that is more powerful than the usual corporate message. It shows that the bank sees AI less as a fixed application for existing work and more as something that can gradually rewrite the scope of the work.
