A Florida woman says she lost more than $50,000 after scammers posing as Chase Bank employees convinced her her accounts were hacked.
Plant City resident Dahiana Ponce says she received a call on the morning of July 9 from someone claiming to represent Chase Bank. reports WFLA News Channel 8.
“Around 9:19, I got a call, telling me that there has been fraud in my account. They gave me my bank account information so I could link my account on my phone.”
Ponce says he was instructed to transfer money from his personal and business accounts to another account that the callers said was safe.
He first transferred $4,524.13 from his account using the Cash App before being tricked into withdrawing the entire amount from his business account.
Ponce allegedly transferred another $45,803 from the business account, bringing his loss to $50,327.
I wanted to buy a house, you know, start a family.
He said the scammers also told him to start a $25,000 wire transfer, but the transaction was later canceled when he received an email with a Chase logo.
Ponce reportedly reported the emergency to authorities. He says the investigators advised him to ask the bank to keep the checking account, but he was told it was not possible because the account did not belong to him.
Chase Bank said in a statement,
“We made sure that our branch staff asked the customer several questions before the transaction, including the purpose of the transaction, and we tried to educate him about potential fraud. Our bankers are trained to spot fraud, and we encourage customers to tell the truth to protect themselves.”
But Ponce disputes the bank’s claims, saying employees never warned him of the fraud before allowing him to withdraw the money.
He didn’t tell me anything, he just let me take the money.
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